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FAQ: Your questions, expertly answered. Dive into the comprehensive repository of knowledge, where we address your most pressing inquiries with clarity and expertise.
1. Are you a factory or a company? Gain insight into our enterprise, a powerhouse of innovation and manufacturing excellence in the hydraulic sector since 2010.
We are a dedicated manufacturer specializing in hydraulic adapters and fittings since 2010, strategically located in Jinhu District near the bustling hub of Shanghai.
2. Do you provide free samples? Explore our generous sampling policy designed for your convenience and satisfaction.
Indeed, we offer complimentary samples if the items you seek are available in our inventory. We provide 1-2 pieces of each item for your thorough testing. Should they be out of stock, feel free to reach out for further discussion.
3. How about the lead time of an order? Discover our efficient order processing timelines designed to meet your project needs with precision.
For ready stock orders, our processing time is a swift 3 to 5 working days, while custom production orders typically require a more extended period of approximately 30 to 45 days.
4. What should I do if I find a quality problem while using the product? Learn about our unwavering commitment to quality and our seamless response strategy.
We proudly stand by our 12-month Quality Guarantee for all products. Any defect arising from non-human causes will be replaced at no charge.
5. Can you do OEM Products? Discover the possibilities of customization with our expert OEM services tailored to your unique requirements.
Absolutely, our skilled engineering team is eager to bring your OEM projects to life.
6. How about your requirement for MOQ? Understand our flexible MOQ policies that cater to a variety of stock situations and project scopes.
For items in stock, there is no MOQ requirement. However, should stock be insufficient, MOQ will be determined based on product dimensions.
7. What is your payment term? Our payment terms are designed with flexibility in mind to suit your financial strategy and business needs.
Our preferred payment terms are a 30% deposit, with the remaining 70% settled upon presentation of the BL Copy. We are open to discuss alternative arrangements to accommodate your needs.
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